Went for team building at Pulai Spring Resort at JB on Friday 6th July. The website shows a beautiful resort with beautiful rooms and restaurants. We stayed in the CintaAyu suites (2 or 3 bedroom suites) that are recently open 3-4 mths ago.
http://www.pulaisprings.com/psr.htm
However, when we arrived, we requested for an early check-in. We have about 50+ people waiting for our room keys. We got our room in batches. When I gotten the key, we realised our room was not ready and the housekeepers are still in our room. The housekeepers gave us a nasty look and scolded us for entering the room. She made a phone call to the reception and scolded the reception for giving us the keys.
We went down after 20 min and realised that almost half of the others are still waiting at the lobby for their room keys. When we questioned the reception, they gave us a nasty look and said that they are doing us a favour for letting us get the keys earlier and that the official book-in time is 3pm.
My other colleagues waited until 3.30pm then they finally get their keys to their room and even that, the housekeepers are still in their room packing (WHICH WAY AFTER THE CHECK-IN TIME)!!
Lunch was terrible.. the buffet at the cafe was so slow taking out new food.. The food run out really quickly and there was a shortage of food...
My room is quite nice as it has a backdoor facing the pool, the master bedroom has a walk-in wardrobe with a beautiful toilet... However, we soon realised that it was too good to be true..
The backdoor facing the pool was spoilt.. It took about 5-8 min trying with all our strengthen to open and lock the door as the lock was faulty!!! So dangerous man... And the toilet lock had a problem too... It was quite difficult to lock and open the door... And to think that this resort is recently renovated 3-4 mths ago!!!
After dinner when we make our way back to the hotel, along the way it was PITCH BLACK.. some areas the resort switch on the lights, some there wont any lights, and we had to switch on our HP flash light in order to walk safely down the stairs.
My colleagues said that they will NEVER go back there again... Such a pity, rooms design are good but the quality of the furnitures and the services were BAD.
Labels: Resort
